Privacy Policy

1. Who We Are

TruCare Painters is a residential and commercial painting contractor based in Fountain Inn, South Carolina, serving homeowners and businesses across Greenville and the surrounding Upstate. This Privacy Policy applies to our website, our quote request forms, email and SMS communications, and any other interactions with TruCare Painters.

2. Information We Collect

We collect information you provide directly to us when you:

• Request a free estimate through our website quote form
• Call or text us at (864) 692-4167
• Email us at info@trucarepainters.com
• Subscribe to email updates or marketing communications
• Refer a friend or participate in our referral program
• Communicate with us on social media or through review platforms

The information we collect typically includes:

• Name (first and last)
• Email address
• Phone number
• Street address or service location
• Project details (service type, scope, timeline, photos)
• Communication preferences

We also automatically collect certain information when you visit our website, including IP address, browser type, device type, pages visited, and referral source. This information is collected through cookies, analytics tools, and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Respond to quote requests and schedule estimates
• Provide painting services and communicate about your project
• Send appointment reminders, status updates, and follow-up communications
• Process payments and maintain customer records
• Send marketing communications about our services (only if you have opted in)
• Improve our website, services, and customer experience
• Comply with legal obligations

SMS communications: When you provide your mobile number on our website or to our team, you may receive text messages about your quote, your project, or appointment reminders. Message frequency varies based on your project status. Standard message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for help.

Mobile phone numbers and SMS opt-in consent are never shared with third parties or affiliates for marketing or promotional purposes.

4. How We Share Your Information

We do not sell your personal information. We share information only in the following limited circumstances:

• Service providers: With trusted vendors who help us operate our business (payment processors, scheduling software, email and SMS delivery services, hosting providers). These providers are contractually required to protect your information and use it only to provide their services for us.
• Legal compliance: When required by applicable law, subpoena, court order, or government request.
• Protection of rights: To protect the safety, rights, or property of TruCare Painters, our customers, or the public.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users where required by law.

As stated in Section 3, mobile phone numbers and SMS opt-in consent are never shared with third parties or affiliates for marketing or promotional purposes.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve site performance, remember preferences, and understand how visitors use the site. You can disable cookies in your browser settings, though some features of the site may not function properly as a result.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications at any time (reply STOP to text messages, click “unsubscribe” in emails, or contact us directly)

To exercise any of these rights, contact us at info@trucarepainters.com or (864) 692-4167.

9. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing any information.

11. Jurisdiction

This Privacy Policy is governed by the laws of the State of South Carolina, without regard to conflict of law principles.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised Effective Date. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

TruCare Home Services LLC
doing business as TruCare Painters
Fountain Inn, SC 29644
Phone: (864) 692-4167
Email: info@trucarepainters.com