Workmanship Warranty

1How the Warranty Works

• Start date — Your warranty begins on the date your project is completed. See the definition of a Completed Project at the end of this warranty.
• What we do — If a covered failure appears, we repair it at no cost to you for labor or materials. We choose the repair method.
• We repair the spot, not the whole surface — Warranty repairs cover only the specific area where the failure happened. We do not repaint entire walls, entire rooms, or an entire exterior because of a localized failure.
• Repair, not refund — The warranty remedy is a repair. It is not a refund or cash payment.
• Touch-ups may show slightly — Paint ages with light and time. A repaired area can look a shade different in sheen or color from the paint around it. This is normal and not a defect.
• No restart — A warranty repair does not restart or extend your original warranty period.

2Paint Products and Customer Choices

Our warranty only works when we control the products and the prep. Your proposal names the exact professional-grade products we will use on your job.

• Customer-purchased paint — Covered only when all four conditions are met — If you prefer to buy your own paint, your warranty still applies as long as:
  • The product matches what your proposal specifies,
  • It was purchased within 30 days before your project start date,
  • You provide the store receipt showing the product and purchase date, and
  • You give us the receipt before we begin work, so we can check the labels against it.
  If any one of these is missing, work done with customer-purchased paint carries no warranty. Without a recent receipt we cannot verify how old the paint is, how it was stored, or whether it is the right product for your surfaces. Old, frozen, or overheated paint can fail no matter how well it is applied.
• Products we did not recommend — No Warranty — If you ask us to use a paint or product that TruCare did not recommend or specify, that work carries no warranty. We cannot stand behind products we have not tested.
• Lower-grade product — 1 Year — If you choose a lower-grade product than the one we recommended, coverage on those surfaces is reduced to 1 year. Lower-grade paint has less binder and fewer solids, so it does not last as long even when applied perfectly.

3Warranty by Service

Section 4 (Circumstances Beyond Our Control) and Section 6 (Other Exclusions) apply to every service below.

4Circumstances Beyond Our Control

Some paint problems are caused by conditions in the building, the weather, or how a space is used — not by how the paint was applied. For these reasons, this warranty does not cover failures caused by the following:

• Moisture from behind the surface — water or vapor coming through a wall, ceiling, siding, or trim from the back side — from leaks, missing insulation or vapor barriers, plumbing, roofs, gutters, flashing, or ground contact. Moisture from behind pushes paint off from the inside, and the fix is stopping the water, not repainting.
• Heavy moisture and high humidity — including bathrooms, laundry rooms, and other rooms without a working exhaust fan, and any area with constant condensation or steam.
• Mold, mildew, and algae growth — inside or outside, especially in bathrooms, damp areas, and shaded or high-exposure exterior walls.
• Painted kitchen backsplashes and areas around sinks — painted surfaces behind and around sinks are splashed and wiped constantly. Water is always present there, and paint is not designed to hold up to it.
• Rotted or deteriorated wood underneath — rot, decay, or damage in the wood or materials under the paint, whether or not it was visible at the time of painting.
• Water stains and leak damage — including stains that return through primer after a leak, or new leaks after the job.
• Structural movement and settling — a moving building will crack and stress any finish.
• Expansion and contraction — cracking or separation of any surface, joint, or seam — including caulked joints, trim joints, corners, and ceilings — from normal seasonal movement.
• Cracks in drywall, plaster, or wood — including cracks that return after being patched.
• Bleed-through from knots, rust, cedar and redwood tannins, or old stains — we use the proper stain-blocking primers, but no primer can guarantee bleed-through will never happen.
• Failure of prior coatings — if an older coating lets go from the surface underneath, it takes our paint with it.
• Efflorescence on brick, block, or stucco — white mineral salts carried out of masonry by moisture push through any coating.
• Insect and pest damage — termites, carpenter bees, and other pests.
• Weather and natural events — natural disasters, fire, flood, hail, and extreme weather.

5Conditions to Keep Your Warranty Valid

• Pay the full contract amount and keep proof of payment — the warranty is part of what you purchase with your completed job.
• Keep your signed contract — it shows exactly what was done and what was covered.
• Tell us within 30 days of noticing a problem — small issues are easy to fix. Delays that allow damage to spread may affect coverage.
• Follow the care instructions we provide and do normal maintenance — such as an annual exterior wash and following the product care guidance we give you at completion.
• Give us access to inspect, test, and repair — we cannot fix what we cannot see.

6Other Exclusions

These apply to every type of work, residential and commercial:

• Work not performed by TruCare Painters, or later work by others over ours.
• Work where TruCare did not supply the paint or materials, unless the customer-purchased paint meets every condition in Section 2.
• Paint or products not recommended or specified by TruCare.
• Cabinet painting exposed to high wear, moisture, or impact.
• Varnished surfaces and galvanized metal.
• Decks, stairs, handrails, roofs, wood gutters, and other horizontal surfaces.
• Exact color matching over time due to normal aging or environmental factors.
• Ordinary wear and tear.
• Improper cleaning or chemicals.
• Abuse, neglect, accidents, or vandalism.

7Extent of Our Responsibility

This warranty covers repair of the affected work, up to the cost of the labor and materials originally provided. It does not cover incidental or consequential damages, and TruCare's total responsibility will never exceed the original contract price. This warranty is valid only as long as TruCare Painters remains in business.

8Non-Transferable

This warranty is non-transferable. It applies only to the original purchaser named on the signed contract and ends if the property is sold.

9Changes to This Warranty Program

TruCare reserves the right to update or discontinue this warranty program at any time.

10How to Request Warranty Service

Contact TruCare Painters:

• Tell us what you are seeing — send a photo if you can.
• We inspect it in person — we look at the issue with you and identify the likely cause.
• Lab testing when needed — if our inspection suggests moisture or another cause that is not clear, we request a lab analysis through Sherwin-Williams. A Sherwin-Williams representative takes a sample of the paint and substrate and sends it to their lab for analysis. Results usually take 3 to 4 weeks. Testing tells us exactly what caused the failure, whether it is a warranty issue, and the proper way to repair it. Not every claim needs a lab test — only those where the cause needs to be confirmed.
• We tell you honestly whether it is covered — and explain why.
• Covered: we repair the spot at no cost to you
• Not covered: we explain the cause and offer a fair price to fix it — if you would like us to.

Thank you for trusting TruCare Painters. We stand behind our work — with care, craftsmanship, and integrity.